Coronavirus support and help

From financial advice for individuals and businesses to your physical and mental health, here are a selection of resources to answer any questions or worries that you may have. 

We know that the information available about COVID- 19 can be overwhelming, and for some people it can make existing mental health problems worse. 

The World Health Organisation and mental health charities have a number of recommendations to help you protect your mental health during the outbreak, these include: 

• Avoid watching, reading or listening to news that could make you anxious or distressed – stick to trusted sources such as government and NHS websites 
• Seek information to mainly take practical steps to prepare your plans and protect yourself and loved ones 
• Seek information updates at specific times rather than having a constant eye on news feeds. 
• Use support lines if you feel you need extra help, you can call the NCC Benevolent Fund helpline 24 hours a day, 7 days a week, in confidence and free on 0333 212 4409. 

Useful resources:

Work

Coronavirus Job Rentention Scheme (CJRS)

The CJRS is designed to help employers whose operations have been affected by the coronavirus (Covid-19) to retain their employees and protect the UK economy. 

Furlough FAQ

Health

For up to date information on signs and symptoms and information on what to do if you or your family are showing signs of the virus. 

 NHS website. 

For information on how to look after your mental wellbeing, Mind has some great information on how to look after your self if you have to self-isolate.  

Mind. 

If you need someone to speak to you can call our helpline free of charge and in confidence on 0333 212 4409. 

Finances 

The moneysaving expert has put together some useful information on how to access financial support from your lenders such as for your mortgage, loans and credit cards and also information around work, benefits and childcare.

Moneysaving expert

Stepchange are a debt charity and are able to give advice and support if you are worried about your financial situation, including benefits. 

Stepchange

Business 

Businesses including if you are self employed can find information on Gov.uk

HRMC have also announced that they have set up a helpline to help businesses and self-employed people, who are worried about being able to pay your taxes. The number is 0800 0159 559. 
 

General

For Government information and advice visit Gov.uk the information is continually being updated to bring you the latest information and advice. 

Guidance on staying at home if you or someone in your household has symptoms of coronavirus: 

Stay at home guidance 

How the fund can help

Helpline

You can call our free and confidential helpline 24 hours a day, 7 days a week for help and support if you are worried or anxious about any aspect of the coronavirus. All calls are answered by professional counsellors.

If you need practical support around finances, childcare, housing or benefits the information team can take your calls from 8am – 8pm mon- fri.

0333 212 4409

Our financial grants may be able to help, if you require help with essential items. Unfortunately, we are not able to provide long term grants to replace lost income.

Financial grants

Useful guides